Return Policy

Our fault, 100% Reprint
If we make a mistake on your order, we will send you a free reprint. What is considered our fault?

  • Misspelling by designer
  • Printed different from proof
  • Wrong banner received
  • We will check these mistakes with you and your help will be greatly appreciated so we can fix our mistakes quickly with the least inconvenience for you.


15% Designer Fee

Our designers work hard to get you your customer proof sent out within an hour. So, if you cancel the order after our designer sent you your proof, we ask you reward their work with 15% fee. So if you ordered $100.00 Backdrop, you will receive $85.00 back and $15.00 will be for our designers.


25% Reprint Discount

If you approved a proof and realize you made a mistake, you can reprint your backdrop at 25% Discount Price.


Replace broken parts within 1 week

If your hardware is broken within 1 week after you receive the order, we will replace the broken parts for you. There won’t be any cost to you.


Hardware Restocking Fee

If you want to return a brand new hardware, you can with 25% restocking fee. Because we work hard to get you your hardware, we ask that you pay for our service. Your refund will be processed after we receive your return, we inspect your stand, and determine that the hardware has not been used.

What constitutes a returnable hardware?

  • Stands that has not been used
  • Red Carpets that has not been used
  • X-Banner Stand that has not been used
  • Step and Repeat backdrop, Retractable Banner, Table Cover, Table Throw and other custom-print products are not considered brand new hardware.