FAQ

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Order

  • How will my order be processed?
    • Please place the order on our website and complete the payment. We accept Visa, Mastercard, American Express, Discover, and PayPal.
    • After we receive your payment, one of our designers will email you a proof within 1~2 business hours.
    • You can request a revision or approve the proof by replying to the email.
    • Once the proof is approved, we will begin production and ship out the final product.
    • We will NOT finalize any orders until we have your written approval.
  • What is the special instruction box?
    • Our special instruction box is where you can list all your design needs and any special handling you want. Please indicate how you want the banners to look in the box, and our designers will get to work!
  • Can you take my order over the phone or chat?
    • Unfortunately, due to a safety issue, we cannot take the credit card information over the phone. Thus, all orders must be placed on our website. If you are having trouble ordering online, email us at mail@Sign11.com.
  • I am having trouble submitting the order online.
    • Check the browser and internet connection! Our website works best with the Chrome browser. If the trouble continues, you may submit a manual order request form.
    • The Sign11 customer service team will manually handle your order. Be sure to provide all required information.
  • Can I receive a design proof before placing an order?
    • We are sorry, that's not possible. All design works begin only after a formal order is received.

Shipping and Turnaround

  • How quickly will my order be printed and shipped out to me?
    • Your order will ship out on the same day or within one business day.
    • Ground transit depends on the location and shipping method.
  • What is your turnaround time?
    • It is our pride to provide you with one of the fastest turnaround times in the industry! Our turnaround time is one business day from the time you approve the proof.
  • Can you drop / blind ship my order?
    • Yes, we do blind shipping. No invoice, no Sign11 logo on shipping material. Just let us know you want blind shipping.
  • Can you ship out on the same day?
    • Yes, to qualify for same-day shipping, you must place the order by 12 pm EST and approve it by 2 pm EST.
  • Can I use my FedEx account?
    • Yes, email your FedEx account number along with the billing zip code, and select the pickup option for shipping during checkout.

Design and Files

  • Is my file suitable for printing?
    • You should check with the person who designed it. If the file has not yet been created, you should inform the designer of the printing specifications.
    • We will check your files and inform you before printing.
  • How do I send my files?
    • When placing the order, use the “Upload File” button to upload your file. Once your order is placed, our designers will receive your files and check to ensure they are ready to print.
    • Forgot to send your Files - Our experienced designers will see that your file is missing. Our designer will email you to request a file. Reply to that email with your files.
    • Have too many files? If you have more than three logos, email them to us. And, please include your order number in your email so we know that it is you.
  • What file types do you accept?
    • Vector Files: These files can be sized to whatever size and still maintain clarity. The file extensions are: .pdf, .ai, .eps.
    • Image Files: These files have predefined properties and cannot be stretched to larger sizes. The file extensions are: .jpg, .png, .tif.
    • Resolution: All file formats must have a minimum of 100 dpi resolution at 100% of the final print size. Web images are typically low-resolution and cannot be used for printing. Print images must be created at 300 dpi; otherwise, image quality will drop substantially. Larger print sizes can be scaled down to 25%-50% and must be made at 300 dpi or higher.
    • Color Mode: All color artwork and/or images must be provided in CMYK (cyan, magenta, yellow, black).
    • Note: Changing the extension does not make a file vector. Simply send the file to our designers without changing the extension, and they will advise you as to what needs to be done.
  • Why is the image file I uploaded pixilated on my print?
    • The file is a low-resolution image (likely downloaded from the internet). A low-resolution image will be pixilated when enlarged on the banner.
    • Print images need to be created at 300 dpi (or higher) to avoid a substantial drop in image quality.
    • A simple test is to zoom in on your image. If it's like the image on the right, it's low-resolution and should not be used.