Order
- How will be my order processed?
- What is the special instruction box?
- Can you take my order through the phone or chat?
- I am having trouble submitting the order online!
Shipping and Turnaround
- How quickly will my order be printed and shipped out to me?
- What is your turnaround time?
- Can you drop / blind ship my order?
- Can you ship out on the same day?
- Can I use my FedEx account?
Design and File
- How do I know if my file is good enough for printing?
- How do I send my files?
- What kind file do you accept?
- Why is the image file I uploaded pixilated on my print?
Q: How will be my order processed?
- Place the order on our website and complete the payment.
- We accept VISA, MasterCard, American Express, Discover Card, and PayPal.
- After we receive your payment, one of our designers will send you a proof via email within 1~2 business hours.
- Request revision or approve the proof by replying to the email.
- Once the proof is approved, we will begin the production and ship out the final product.
- We will NOT finalize any orders until we have your written approval.
Q: What is the special instruction box?
- Our special instruction box is where you can tell us all of your designing needs. Simply indicate how you want the banners to look like in the box and our designers will get to work!
- If we have any questions on your instruction, we will be sure to get back to you.
Q: Can you take my order through the phone or chat?
A: Unfortunately, due to a safety issue, we cannot take the credit card information over the phone. Thus all orders must be placed on our website. If you are having trouble with ordering online, simply email us at mail@Sign11.com.
I am having trouble submitting the order online!
- Check the browser and internet connection! Our website works best with Chrome browser.
- If the trouble continues, you may submit a manual order request form.
- Sign11 customer service team will take care of your order manually.
- Be sure to provide us with all of the information required.
Q: How quickly will my order be printed and shipped out to me?
A: You order will ship out on the same day or within 1 business day.
The ground transit is dependent on the location and shipping method.
Q: What is your turnaround time?
A: It is our pride to provide you with one of the fastest turnaround time in the industry!
Our turnaround time is 1 business day after your approval on the proof.
Q: Can you drop / blind ship my order?
A: Yes, we do blind shipping.
No invoice and no sign11 logo on shipping material. Just let us know you want to blind shipping.
Q: Can you ship out on the same day?
A: In order to qualify same day ship out, you MUST place the order by 12pm EST and APPROVE it by 2pm EST
Q: Can I use my FedEx account?
A: Yes, email your FedEx account number with your user ID and select pickup option for shipping. ID and select pickup option for shipping.
Q: How do I know if my file is good enough for printing?
A: Mainly you should check with the person who designed it. If the file has not been created yet, you should inform the person designing it about the specifications for printing.
Q: How do I send my files?
A:
- As you place the order, simply upload your file using “Upload File” button provided. Once your order is placed, our designers will get your file(s) and will check to make sure they are good to print.
- Forgot to Send your File(s) - Don’t worry. Our experienced designers will see that your file is missing. Our designer will email you to ask you for a file. Simply reply back to that email with your file(s).
- Have too many files - Again, don’t worry. We know you may have a lot of logos on the Step and Repeat. If you have more than three logos, simply email us all your logos. And, please include your order number on your email so we know that it is you.
Q: What kind file do you accept?
A:
- Vector Files: These files can be sized to whatever size and still maintain the clarity. The file extensions are: .pdf, .ai, .eps.
- Image Files: These files have set properties and may not be stretched to bigger sizes. The file extensions are: .jpg, .png, .tif
- Resolution: All file formats must have a minimum of 100 dpi resolution at 100% of the final print size. Images designed for the web typically cannot be used for printing as they have a low resolution. Print images need to be created at 300 dpi or there will be a substantial drop in the image quality. Larger print size can be scaled down to 25% - 50% and must be created at 300 dpi or higher.
- Color Mode: All color artwork and/or images must be provided in CMYK (cyan, magenta, yellow, black) color mode.
- Note: Changing the extension does not make a file vector. Simply send the file to our designers without changing the extension and they will advise you as to what needs to be done.
Q: Why is the image file I uploaded pixilated on my print?
A:
- The file is a low resolution image (more likely off the internet).
- Low resolution image will be pixilated when enlarged on the banner.
- Print images need to be created at 300 dpi (or higher) or there will be a substantial drop in the image.
- A simple test is to zoom in on your image. If it's like the image to the right, than the image is a low resolution image and should not be used.